Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vali@elvenarchon.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vali@elvenarchon.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Personalized Tarot Reading Services
Personalized tarot reading services are custom services prepared specifically for the customer using the Order Information submitted at the time the order is placed.

Cancellations.
Orders for personalized tarot readings may be cancelled for a full refund until meaningful preparation of the reading has begun.
Once meaningful preparation of a personalized reading has begun, the order becomes a custom service created specifically for the customer and is no longer eligible for cancellation or refund, except where required by applicable law.

Interpretive Nature of the Service.
Tarot is an interpretive practice. Dissatisfaction with the interpretation, conclusions, symbolism, perceived accuracy, or outcome of a completed reading does not, by itself, constitute grounds for a refund.

Delivery.
Completed readings are delivered by email as a PDF together with a photograph of the tarot spread. Customers are responsible for providing an accurate email address and ensuring they are able to receive emails from us. If delivery cannot be completed because of incorrect contact information or email filtering beyond our reasonable control, we will make reasonable efforts to resend the completed reading.

Technical Issues.
If your completed reading contains a technical problem, such as a corrupted or incomplete file, a missing attachment, or an incorrect attachment, please contact us promptly so that we can correct the issue.

Delays.
We strive to deliver all personalized readings within the stated turnaround time shown on the product page. If we anticipate that we will be unable to meet that timeframe, we will make reasonable efforts to notify you. If a substantial delay occurs before your reading has been completed, please contact us so that we can discuss an appropriate resolution.



Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. For personalized tarot reading services, refunds are evaluated in accordance with the "Personalized Tarot Reading Services" section above. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vali@elvenarchon.com.